Ordering on ropethemoonjewelry.com is simple. After you have added all the items you wish to purchase to your bag, your shopping bag will be displayed with all your items in it. When you are ready to complete your order you may proceed to checkout. Our ordering process is quick and is completely secure.
All online orders must be paid with a credit card or thru Paypal. Customers are required to provide specific personal information for processing payment and the shipment of purchased items. The information you provide pertains to your name and billing address associated with the card used in the purchase and the shipping information for the order. Any information retained by ropethemoonjewelry.com and Rope the Moon Jewelry is only used to process payment, ship your order and contact you regarding your order if necessary.
Shipping & Delivery
We ship anywhere in the United States and most places internationally.
Most orders will ship within 3 business days; however, at times certain items are in high demand and will unfortunately be on backorder or sold out. If you need your jewelry in a hurry please contact us and we will be able to let you know if an item can ship immediately. If there is a delay over 5 business days, you will be contacted immediately.
All orders are shipped via United States Postal Service (USPS) unless otherwise specified. Free shipping is always USPS. International Shipping is via USPS Int'l.
Once you have placed your order you will receive a confirmation email with an invoice and tracking data.
If you have any questions regarding the payment or shipment of your order, contact us at email@example.com.
INTERNATIONAL SHIPPING (additional information)
The cost of International Flat Rate Shipping is $15.00 USD. International shipping is done using USPS (United States Postal Service) First Class Mail. Delivery is estimated at 5-7 business days for most major markets. Shipments to non-major markets may result in additional time. Additionally, jewelry can sometimes take extra time going through customs, which may add time as well. A tracking number will be provided, but once it arrives in the destination country and is being handled by that postal service or customs, the tracking number may not be useable. Please call your local postal service to see if they can provide you with information. Any duties and taxes, if applicable, are the responsibility of the international customer.
PLEASE NOTE: at this time, we are not able to ship to (or accept credit cards from) Iran, Sudan, Syria, Cuba, Ghana, Nigeria, Uganda, Indonesia, Malaysia or North Korea. As of June 2014, new regulations have prohibited us from shipping to Israel, Palestine and Russia.
Please ensure your address is correct as Rope the Moon Jewelry can not be held responsible for any delays or lost packages due to an incorrect address.
Returns & Exchanges
We will accept items purchased from ropethemoonjewelry.com for store credit only within 21 days of purchase. Items returned must be in a new condition.
Sale items are non-returnable and non-refundable. Exchanges are subject to shipping charges.
Items purchased through our retailers may be returned for repair. We will need a copy of your receipt and date of purchase.
Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email firstname.lastname@example.org
Privacy & Security
The following policies apply solely to ropethemoonjewelry.com and to those who use this site; the policies do not extent to any other web site or business that may be linked to mentioned or affiliated with Rope the Moon Jewelry or ropethemoonjewelry.com.
Disclosure & security of your personal information: Rope the Moon Jewelry and ropethemoonjewelry.com will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order.
This site uses SSL (Secure Sockets Layer) software to protect your personal data. The SSL provides endpoint authentication and communications privacy over the Internet using cryptography. The URL or address bar in your browser will indicate this by displaying the following letter "HTTPS" followed by the web address, this will give you assurance that your information is safe during performance of the transaction.
Disclosure & security of your personal information
Rope the Moon Jewelry and ropethemoonjewelry.com will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order. This site uses SSL (Secure Sockets Layer) software to protect your personal data. The SSL provides endpoint authentication and communications privacy over the Internet using cryptography. The URL or address bar in your browser will indicate this by displaying the following letter "HTTPS" followed by the web address, this will give you assurance that your information is safe during performance of the transaction.
Rope the Moon Jewelry and ropethemoonjewelry.com reserves the right to refuse to process any order due to suspected fraud or illegal activity. If such is the case, we may reject your order or call you at the phone number you provided to confirm your order and or personal information. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or illegal activity. This is done for the protection of you the customer as well as Rope the Moon Jewelry and ropethemoonjewelry.com. If any order is canceled based on suspicion of fraud or illegal activity, any payment received and processed at that time will be returned to the credit account used in the purchase.
Rope the Moon Jewelry and Ropethemoonjewelry.com reserves the right to amend these policies at any time. Any changes will be posted online within the "Customer Service" section of this web site so that you are always informed of the policies, the collection and use of your personal information and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.
By purchasing an item from ropethemoonjewelry.com we will add you to our email list to update you on new items, etc. If you do not wish to receive these email promotions, please unsubscribe. Your email will never be given or sold to another company.
Email is the most efficient way to get your questions answered regarding orders. email@example.com